Privacy Policy
Introduction
At REPLAY Northampton, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the data you provide to us when visiting our website, using our services, or interacting with us at our premises.
1. Information We Collect
We may collect and process the following types of personal data:
• Personal Identification Information: Name, email address, phone number, and date of birth (if provided).
• Transaction Information: Details of payments made for bookings, food, drinks, or arcade games.
• Device Information: IP address, browser type, and other technical data collected when you use our website.
• Feedback and Communications: Information you provide when contacting us or leaving feedback.
• CCTV Footage: Video recordings from cameras on our premises for safety and security purposes.
2. How We Use Your Information
The personal data we collect is used for the following purposes:
• To provide and manage bookings, events, and services.
• To process payments securely.
• To respond to inquiries, complaints, and feedback.
• To ensure the safety and security of staff, customers, and property through CCTV monitoring.
• To improve our services and customer experience.
• To comply with legal and regulatory requirements.
3. CCTV Monitoring
3.1 We operate CCTV cameras on our premises for safety and security. Cameras are positioned in key areas, including entrances, exits, gaming areas, and other public spaces.
3.2 CCTV footage is used for:
• Preventing and investigating crime.
• Protecting the safety of staff and customers.
• Monitoring property and equipment to prevent damage.
3.3 CCTV footage is stored securely and retained for a limited period (e.g., 30 days), unless required for a specific investigation or legal obligation.
3.4 Access to CCTV footage is restricted to authorized personnel and law enforcement when necessary.
4. Data Sharing and Disclosure
We do not sell, trade, or share your personal data with third parties, except in the following circumstances:
• With service providers who assist in payment processing, IT support, or marketing (all bound by confidentiality agreements).
• When required by law or in response to legal proceedings.
• To protect the rights, property, or safety of REPLAY Northampton, our customers, or others.
• With law enforcement or regulatory authorities when required to share CCTV footage or other data for investigations.
5. Data Storage and Security
5.1 Your personal information and CCTV footage are stored securely and protected against unauthorized access, loss, or misuse.
5.2 We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
6. Cookies and Online Tracking
6.1 Our website may use cookies to enhance user experience, analyze site usage, and improve our services.
6.2 You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.
7. Your Rights
Under data protection laws, you have the following rights regarding your personal information:
• Access: Request details of the data we hold about you.
• Correction: Update or amend inaccurate information.
• Deletion: Request the deletion of your data, where applicable. CCTV footage may only be deleted if it is not required for ongoing investigations.
• Restriction: Limit how we process your data.
• Objection: Object to the processing of your data for certain purposes, such as marketing.
To exercise these rights, please contact us at info@replaynorthampton.com.
8. Marketing Communications
If you have opted into marketing communications, we may send you updates about promotions, events, and new services. You can opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The latest version will always be available on our website.
10. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
• Email: info@replaynorthampton.com
• Address: 34-38 Bridge Street, Northampton, NN1 1PA